HELP - FREQUENTLY ASKED QUESTIONS

I don't know the company code. Where can I get it?

You can find your company code on one of Infrico’s invoices in the customer section, that number is unique and non-transferable for each customer.

I am not an Infrico customer. Can I create an account?

To create an account you can contact us at the email sat.service@infrico.com and we will verify internally the option to create an account.

I can't find a spare. Can I make the purchase on the web?

We are working to incorporate the largest number of spare parts on the web, to facilitate ordering these. In the meantime, you can search for your part in the spare parts library and in the parts rate and request it in the mail sat.service@infrico.com

I can't register. What has happened?

You should check if your name and your customer code are correct. It must also include a password with a HIGH security level (must include Lowercase, Uppercase, number and symbol.

I can't see the prices.

Prices are available for registered customers and with a verified account at Infrico.

I am an Impafri or Infrico Supermarket customer. Can I make purchases at ByYou?

If you are a client of the Infrico Group, we must check and create an Infrico client code, contact us to verify the data in the mail: sat.service@infrico.com

If you still have any doubts

By You admin
email: sat.service@infrico.com
Phone: +34 957 51 14 68

Spare parts
mail: sat.service@infrico.com
Phone: +34 957 51 14 68

Aftersales Service
Email: sat.service@infrico.com
Phone: +34 957 59 51 16